Great client relationships are very vital for the success of every business. Trust is the heart of connections for most relations between business owners and customers. “The customer is always right” is a common phrase that has misled most business owners.
This is not always true, and sticking to this ideal can harm your business. Even though the goal of customer service is to make the clients happy, it’s necessary to understand if the client is worth trusting or not. Here are common signs to look out for.
Settlement of payments
On-time payments are vital for the success of the business. Sometimes there are those clients who don’t even pay! Should you give them a second chance? Absolutely no. And if it’s a must to incorporate them again into your loop, they should settle the payments and be given strict conditions.
Mango Practice Management time and billing software can help you create timely invoices and track your billing to understand the amount of profit you can make. You will enjoy smart time trackers and expense trackers that give accurate data for the client billing for each type of service offered.
Check their behavior
The behavior of the client will tell more about themselves. This ranges from how the client interacts with the reception staff to how they talk while in your office. There are clients who hardly respect the inspection process at the reception. Reasonable behavior is based on patience level, kindness and professionalism.
You can easily spot a client with unreasonable behavior. These are the type of clients who demand instant results when they come to the office. It’s not worth trusting these kinds of clients. If you feel like the client is becoming unreasonable, you can tell them you no longer want to associate with them.
How they manage projects
When a client deliberately mismanages the projects assigned to them, that’s where you should draw the line. Sometimes there could be genuine reasons why the projects were mismanaged, but you shouldn’t bend too low. It’s costly to run a business at a loss. If you know that you are right and the client chose you for great reasons, you shouldn’t let them interfere with your work.
Remind them you are an expert and what you expected from them. It’s ok for clients to be kept in the loop and incorporate their suggestions. But this doesn’t mean they should continuously badger you to do things the way they want.
Time is money! This means that you should never let anyone interfere with your business schedule. There are clients who will always come late for business appointments. Advise them to be on time for the first time you notice that behavior. Suppose the client doesn’t change and continues to eat into your time. It would be better if you let them go.
Waste of time can manifest in several ways. It may be lazy clients or some who have real concerns with time management. You should always expect improvement in time management when dealing with customers. Trust should only be given to clients who respect your business time.
Check their honesty levels
Honesty is a key factor in building healthy relationships. Sometimes you may notice that some of your customers are becoming unethical or dishonest. These clients will hire other people to do the work assigned to them at low pay. Every agreement is necessary and should be followed effectively.
In this case, it makes sense to stop working with the clients because they are taking advantage of your business, and you shouldn’t trust them. Let your clients understand that you choose them for their qualifications. You should only trust those who stick to the signed agreement.