November 15, 2009

Guy Kawasaki’s top Twitter tips for businesses

David SparkAfter a hit pre­sen­ta­tion at The CMO [Chief Mar­ket­ing Offi­cer] Club Sum­mit in San Fran­cisco on how to kick ass on Twit­ter, I asked Guy Kawasaki if he could go over his top three “must do” tips for busi­nesses that want to get engaged on Twit­ter. One of his tips is to respond to every­one who @ replies you on Twit­ter. That is really good advice, but I must admit that I’m really bad at reply­ing back to all the peo­ple who @ reply me. Most of it has to do with the fact that I don’t want to just say “Thanks for acknowl­edg­ing me.” I’d want to add some value. And one of my rules on Twit­ter is that all tweets have to make sense and have sub­stance within them­selves (read: “My per­sonal Twit­ter pol­icy. What’s yours?”.

My two ques­tions for Socialmedia.biz readers:

1. Do you respond to every­one who @ replies you? And if you do, do you say some­thing of sub­stance that would be of value to your other fol­low­ers? Or do you just sim­ply pub­licly say, “Thank you”? Or, do you send a direct mes­sage instead and say, “Thank you”?

2. I brought up the sub­ject of Twit­ter actu­ally being lame traf­fic in that the time peo­ple spend on your blog from Twit­ter traf­fic is very low com­pared to other traf­fic. Kawasaki skirted the ques­tion, but I was hop­ing Socialmedia.biz read­ers could answer the ques­tion. Have you had sim­i­lar expe­ri­ences with Twit­ter traf­fic? And do you think that the focus on Twit­ter traf­fic is just every­one jump­ing on the Twit­ter band­wagon with­out any­one stop­ping to ana­lyze the value of that traffic?

Check out more cov­er­age from The CMO Club Sum­mit in San Fran­cisco.David Spark helps busi­nesses grow by devel­op­ing thought lead­er­ship through sto­ry­telling and cov­er­ing live events at Spark Media Solu­tions. He blogs at The Spark Minute and can be heard and seen reg­u­larly on ABC Radio, Cranky Geeks with John C. Dvo­rak, and KQED in San Fran­cisco. See his busi­ness pro­file, con­tact David, or leave a com­ment below.

Post to Twitter Tweet It! Post to Yahoo Buzz Buzz This Post Post to Delicious Deli­cious Post to Digg Digg This Post Post to Facebook Face­book Post to Reddit Red­dit Post to StumbleUpon Stum­ble This Post

This website uses IntenseDebate comments, but they are not currently loaded because either your browser doesn't support JavaScript, or they didn't load fast enough.

22 Comments »

1.
Craig Kessler

I always @reply to any­one who con­tacts me whether for per­sonal or for work. But I also don’t have the sta­tus that you have so the hand­ful I receive today I feel I have to and in as short time as pos­si­ble. I under­stand your con­cerns, but from a new guy, get­ting a response from a well known guy or author like your­self could make that per­sons day, even make them want to read your other stuff more because they feel more connected.

Comment by Craig KesslerNo Gravatar — November 16, 2009 @ 5:44 pm

2.
@StephenCombs

Just so you know, my traf­fic was from Tweet­deck so you would have a big fat ZERO from Twit­ter on my con­nec­tion. I like what Guy said, “Traf­fic is traffic!”

Comment by @StephenCombsNo Gravatar — November 16, 2009 @ 7:18 pm

3.
David Spark

Stephen, so what are you say­ing? You like Guy say­ing Traf­fic is Traf­fic, but Twit­ter is a big zero.

Comment by David SparkNo Gravatar — November 16, 2009 @ 8:43 pm

4.

I don’t do it often enough — chiefly because I’m overex­tended — but I cer­tainly see the wis­dom of reply­ing to peo­ple pub­licly (if you can add value) or pri­vately (just to thank them personally).

Comment by jdlasicaNo Gravatar — November 16, 2009 @ 10:25 pm

5.
@Qubits_Toy

@dspark type response only when my com­ment would mean some­thing to strangers, drive traf­fic to you, cre­ate inter­est in a topic, etc and DM for any­thing awk­ward, per­sonal or busi­ness related. Always engage when the oppor­tu­nity presents itself.

Comment by @Qubits_ToyNo Gravatar — November 17, 2009 @ 3:42 am

6.
Guy Kawasaki’s top Twitter tips for businesses | By David Spark Socialmedia.biz « Looppa

[…] via socialmedia.biz […]

Pingback by Guy Kawasaki’s top Twitter tips for businesses | By David Spark Socialmedia.biz « Looppa — November 17, 2009 @ 5:21 am

7.
Socialmedia as of November 17, 2009 « PostWebTalk.Com

[…] Reply · View Hawai­ianKiko: RT @joebarnes: Guy Kawasaki’s top Twit­ter tips 4 biz http://www.socialmedia.biz/2009/11/15/guy-kawasakis-top-twitter-tips-for-businesses/ 2009-11-17 18:00:29 · Reply · View MetroTe­chOK: RT @UnitedLinen & @sernovitz […]

Pingback by Socialmedia as of November 17, 2009 « PostWebTalk.Com — November 17, 2009 @ 10:05 am

8.
Really

Guy Kawasaki… over hyped, arro­gant and spammy.

Comment by ReallyNo Gravatar — November 17, 2009 @ 6:20 pm

9.
Jamie Bull

1) I almost always pub­licly reply to peo­ple that “@” me on twit­ter. Show­ing that I’m approach­able and join in on con­ver­sa­tions is impor­tant. I only say “almost” instead of “always” sim­ply because there is so much reply spam out there and accounts reply­ing to me sim­ply because I tweeted some key­word that they are monitoring.

2) With just one of my blogs, the time on site is almost iden­ti­cal when look­ing at if they came in from twitter.com or typed in the URL directly. In some instances, the time on site of twit­ter traf­fic is sig­nif­i­cantly higher than other refer­ring sites. Guy is right. It doesn’t count traf­fic from Tweet­Deck or other apps, but it is inter­est­ing to note.

I’d guess that it is either a con­tent issue, or an audi­ence issue. You may just be send­ing the wrong peo­ple to the blog via twitter.

Great ques­tions BTW.

Comment by Jamie BullNo Gravatar — November 17, 2009 @ 7:32 pm

10.
pamorama

Guy Kawasaki’s Twit­ter Rules for Business…

This blog is about mar­ket­ing, and brand­ing in the age of social media. If you’re new here, you may want to sub­scribe to my RSS feed. Thanks for visiting!David Spark, of Socialmedia.biz recently caught up with Guy Kawasaki at the CMO Club Sum­mit in San…

Trackback by pamorama — November 17, 2009 @ 11:34 am

11.
@JeffHurt

Thanks David for post­ing this. It suc­cinctly shows busi­ness pro­fes­sion­als why and how to use Twit­ter in three easy steps. By the way, I came to your post from Tweet­Deck too. Just more messin’ with your analytics.

Comment by @JeffHurtNo Gravatar — November 17, 2009 @ 8:20 pm

12.
Guy Kawasaki

UFM then

Comment by Guy KawasakiNo Gravatar — November 17, 2009 @ 10:21 pm

13.

Guy’s not only a nice guy and one of the lead­ing thinkers around strate­gic use of social media, but he’s an exem­plar of how to mar­ket one­self in the new econ­omy. I say don’t blow him off — take notes!

Comment by jdlasicaNo Gravatar — November 17, 2009 @ 11:15 pm

14.
@scramblethis

I reply to @ as much as pos­si­ble, check­ing first recent tweets and bio to see what is inter­est­ing or note­wor­thy, and to see what I have in my bag that will be of inter­est. Mostly DM, unless there can be added value to pub­lic at large.

Comment by @scramblethisNo Gravatar — November 17, 2009 @ 4:56 pm

15.
Guy Kawasaki’s top Twitter tips for businesses | The Perfect Storm Team

[…] Guy Kawasaki’s top Twit­ter tips for busi­nesses | Socialmedia.biz. Sub­mit this to Script & Style­Share this on Blin­klist­Share this on del.icio.usDigg this!Post […]

Pingback by Guy Kawasaki’s top Twitter tips for businesses | The Perfect Storm Team — November 19, 2009 @ 12:45 am

16.
5 Must Read Tips for Twitter Users | Twitter Tips

[…] Twit­ter Tips for Busi­nesses – Guy Kawasaki has cre­ated a video that gives the best tips for busi­nesses that want to use twit­ter to grow their pres­ence in social media as well as grow their cus­tomer base. […]

Pingback by 5 Must Read Tips for Twitter Users | Twitter Tips — November 19, 2009 @ 7:57 am

17.
The Ninja

I always try to @ reply peo­ple out of com­mon cour­tesy — if someone’s direct­ing a query or remark at you, you ought to respond in some way or another. It also builds up dia­logue to which oth­ers will chime in, lis­ten to, or retweet — all lift­ing your expo­sure and brand­ing (which is a bonus :D)

I would agree with Guy though, I don’t see any traf­fic being “bad” except for spambot-crawling and the like (which just messes with your ana­lyt­ics). And quality-of-traffic can’t really be mea­sured solely by time spent on the site — dif­fer­ent peo­ple read at dif­fer­ent rates and use sites in dif­fer­ent way.

Comment by The NinjaNo Gravatar — November 19, 2009 @ 11:23 pm

18.
David Spark

The last time I looked at my Twit­ter traf­fic, the time on my site equaled my other traf­fic. So that was com­fort­ing to see, but too many times I’ve seen Twit­ter traf­fic yield­ing less than five sec­ond aver­age time spent on my site where other traf­fic is in mul­ti­ple min­utes. I under­stand peo­ple can read quickly, but not that quickly.

My argu­ment is that Guy Kawasaki is SO focused on Twit­ter and he believes it to be the panacea for all traf­fic. I was just point­ing out that while it is valu­able and excit­ing, that when you dig down deep, the qual­ity of the traf­fic is often poor and if that’s the case, maybe you shouldn’t be so com­pletely focused on Twit­ter as the main means of pro­mo­tion. Not only that, but a whop­ping 74% of ALL Twit­ter traf­fic is gen­er­ated by 5% of users and Twit­ter con­sti­tutes a mere 11% of all activ­ity on the real-time web.

Comment by David SparkNo Gravatar — November 19, 2009 @ 11:35 pm

19.
Guy Kawasaki’s rules for Twitter engagement « FCEdge Powerful Marketing Communications

[…] infor­ma­tional tweets and make get­ting re-tweeted your goal, Guy Kawasaki advises in this video.  Socialmedia.biz Pos­si­bly related posts: (auto­mat­i­cally generated)Guy Kawasaki on the 10–20-30 RuleThe 10/20/30 […]

Pingback by Guy Kawasaki’s rules for Twitter engagement « FCEdge Powerful Marketing Communications — November 30, 2009 @ 4:47 am

21.
What Are Some Good Tips For Getting Good Quality Purses In Chinatown, New York City? | Wholesale Purses

[…] Guy Kawasaki’s top Twit­ter tips for busi­nesses | Socialmedia.biz […]

Pingback by What Are Some Good Tips For Getting Good Quality Purses In Chinatown, New York City? | Wholesale Purses — December 13, 2009 @ 7:45 pm

22.
My most popular (and favorite) posts of 2009 | Socialmedia.biz

[…] Guy Kawasaki’s top Twit­ter tips for busi­nesses — Guy Kawasaki is pop­u­lar. Twit­ter is pop­u­lar. Tips are pop­u­lar. Put them all together in a video inter­view and you get a popular post. […]

Pingback by My most popular (and favorite) posts of 2009 | Socialmedia.biz — December 29, 2009 @ 11:19 am

Leave a comment

This site is using OpenAvatar based on

About Socialmedia.biz

We're the #1 site covering the business of social media and the social Web. We can help your company become a social business. Find out how | Contact us

Real-time conversations

Follow us on Twitter

Latest comments

Social media jobs

Socialmedia.biz provides these listings as a community service (without compensation).

Flickr gallery

Upcoming

Contributors

JD Lasica
JD Lasica
Silicon Valley
Ayelet Noff
Ayelet Noff
Tel Aviv
Chris Abraham
Chris Abraham
Berlin/Washington
Joanna Lord
Joanna Lord
Los Angeles
Christopher S. Rollyson
CS Rollyson
B: GHCJ
Chicago
Deltina Hay
Deltina Hay
Austin
David Spark
David Spark
San Francisco
  • Join our community

    Already a member?
    Login
    Login using Facebook:
    Recent visitors