Guy Kawasaki’s top Twitter tips for businesses
After a hit presentation at The CMO [Chief Marketing Officer] Club Summit in San Francisco on how to kick ass on Twitter, I asked Guy Kawasaki if he could go over his top three “must do” tips for businesses that want to get engaged on Twitter. One of his tips is to respond to everyone who @ replies you on Twitter. That is really good advice, but I must admit that I’m really bad at replying back to all the people who @ reply me. Most of it has to do with the fact that I don’t want to just say “Thanks for acknowledging me.” I’d want to add some value. And one of my rules on Twitter is that all tweets have to make sense and have substance within themselves (read: “My personal Twitter policy. What’s yours?”.
My two questions for Socialmedia.biz readers:
1. Do you respond to everyone who @ replies you? And if you do, do you say something of substance that would be of value to your other followers? Or do you just simply publicly say, “Thank you”? Or, do you send a direct message instead and say, “Thank you”?
2. I brought up the subject of Twitter actually being lame traffic in that the time people spend on your blog from Twitter traffic is very low compared to other traffic. Kawasaki skirted the question, but I was hoping Socialmedia.biz readers could answer the question. Have you had similar experiences with Twitter traffic? And do you think that the focus on Twitter traffic is just everyone jumping on the Twitter bandwagon without anyone stopping to analyze the value of that traffic?
Check out more coverage from The CMO Club Summit in San Francisco.David Spark helps businesses grow by developing thought leadership through storytelling and covering live events at Spark Media Solutions. He blogs at The Spark Minute and can be heard and seen regularly on ABC Radio, Cranky Geeks with John C. Dvorak, and KQED in San Francisco. See his business profile, contact David, or leave a comment below.
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I always @reply to anyone who contacts me whether for personal or for work. But I also don’t have the status that you have so the handful I receive today I feel I have to and in as short time as possible. I understand your concerns, but from a new guy, getting a response from a well known guy or author like yourself could make that persons day, even make them want to read your other stuff more because they feel more connected.
Comment by Craig Kessler
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November 16, 2009 @
5:44 pm
Just so you know, my traffic was from Tweetdeck so you would have a big fat ZERO from Twitter on my connection. I like what Guy said, “Traffic is traffic!”
Comment by @StephenCombs
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November 16, 2009 @
7:18 pm
Stephen, so what are you saying? You like Guy saying Traffic is Traffic, but Twitter is a big zero.
Comment by David Spark
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November 16, 2009 @
8:43 pm
I don’t do it often enough — chiefly because I’m overextended — but I certainly see the wisdom of replying to people publicly (if you can add value) or privately (just to thank them personally).
Comment by jdlasica
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November 16, 2009 @
10:25 pm
@dspark type response only when my comment would mean something to strangers, drive traffic to you, create interest in a topic, etc and DM for anything awkward, personal or business related. Always engage when the opportunity presents itself.
Comment by @Qubits_Toy
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November 17, 2009 @
3:42 am
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Pingback by Guy Kawasaki’s top Twitter tips for businesses | By David Spark Socialmedia.biz « Looppa — November 17, 2009 @ 5:21 am
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Pingback by Socialmedia as of November 17, 2009 « PostWebTalk.Com — November 17, 2009 @ 10:05 am
Guy Kawasaki… over hyped, arrogant and spammy.
Comment by Really
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November 17, 2009 @
6:20 pm
1) I almost always publicly reply to people that “@” me on twitter. Showing that I’m approachable and join in on conversations is important. I only say “almost” instead of “always” simply because there is so much reply spam out there and accounts replying to me simply because I tweeted some keyword that they are monitoring.
2) With just one of my blogs, the time on site is almost identical when looking at if they came in from twitter.com or typed in the URL directly. In some instances, the time on site of twitter traffic is significantly higher than other referring sites. Guy is right. It doesn’t count traffic from TweetDeck or other apps, but it is interesting to note.
I’d guess that it is either a content issue, or an audience issue. You may just be sending the wrong people to the blog via twitter.
Great questions BTW.
Comment by Jamie Bull
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November 17, 2009 @
7:32 pm
Guy Kawasaki’s Twitter Rules for Business…
This blog is about marketing, and branding in the age of social media. If you’re new here, you may want to subscribe to my RSS feed. Thanks for visiting!David Spark, of Socialmedia.biz recently caught up with Guy Kawasaki at the CMO Club Summit in San…
Trackback by pamorama — November 17, 2009 @ 11:34 am
Thanks David for posting this. It succinctly shows business professionals why and how to use Twitter in three easy steps. By the way, I came to your post from TweetDeck too. Just more messin’ with your analytics.
Comment by @JeffHurt
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November 17, 2009 @
8:20 pm
UFM then
Comment by Guy Kawasaki
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November 17, 2009 @
10:21 pm
Guy’s not only a nice guy and one of the leading thinkers around strategic use of social media, but he’s an exemplar of how to market oneself in the new economy. I say don’t blow him off — take notes!
Comment by jdlasica
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November 17, 2009 @
11:15 pm
I reply to @ as much as possible, checking first recent tweets and bio to see what is interesting or noteworthy, and to see what I have in my bag that will be of interest. Mostly DM, unless there can be added value to public at large.
Comment by @scramblethis
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November 17, 2009 @
4:56 pm
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I always try to @ reply people out of common courtesy — if someone’s directing a query or remark at you, you ought to respond in some way or another. It also builds up dialogue to which others will chime in, listen to, or retweet — all lifting your exposure and branding (which is a bonus :D)
I would agree with Guy though, I don’t see any traffic being “bad” except for spambot-crawling and the like (which just messes with your analytics). And quality-of-traffic can’t really be measured solely by time spent on the site — different people read at different rates and use sites in different way.
Comment by The Ninja
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November 19, 2009 @
11:23 pm
The last time I looked at my Twitter traffic, the time on my site equaled my other traffic. So that was comforting to see, but too many times I’ve seen Twitter traffic yielding less than five second average time spent on my site where other traffic is in multiple minutes. I understand people can read quickly, but not that quickly.
My argument is that Guy Kawasaki is SO focused on Twitter and he believes it to be the panacea for all traffic. I was just pointing out that while it is valuable and exciting, that when you dig down deep, the quality of the traffic is often poor and if that’s the case, maybe you shouldn’t be so completely focused on Twitter as the main means of promotion. Not only that, but a whopping 74% of ALL Twitter traffic is generated by 5% of users and Twitter constitutes a mere 11% of all activity on the real-time web.
Comment by David Spark
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November 19, 2009 @
11:35 pm
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